Welcome to Swimmer Store! We’re passionate about providing high-quality swimwear and gear for swimmers of all levels. Below, we’ve answered some common questions to help you navigate your shopping experience. If you don’t find what you’re looking for, feel free to reach out to our friendly team!
Product Questions
What types of swimwear and equipment do you offer?
We specialize in premium swim products, including adults’ and junior goggles, anti-fog gear, swimwear like bikinis, briefs, jammers, and knee-length options, as well as accessories such as fins, kickboards, drink bottles, and backpacks. Our products are designed for training, competition, and leisure, with a focus on chlorine-resistant and durable materials.
Are your goggles suitable for children?
Yes! We offer junior goggles specifically designed for ages 6-14 years, ensuring a comfortable fit and clear vision for young swimmers learning to swim or competing.
Do you have swimwear for competitive training?
Absolutely! Our chlorine-resistant training swimwear, including jammers and knee-length options, is perfect for rigorous pool sessions. They’re built to last and maintain performance under frequent use.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1-2 business days. After dispatch, Standard Shipping via DHL or FedEx takes 10-15 days, while Free Shipping via EMS takes 15-25 days. Note that we ship globally but exclude Asia and some remote areas due to logistics.
What are the shipping options and costs?
We offer two options: Standard Shipping for $12.95 (with DHL or FedEx) for faster, trackable delivery, and Free Shipping for orders over $50 (with EMS). For orders under $50, EMS shipping costs are calculated at checkout.
Can I track my order?
Yes! Once your order is shipped, we’ll email you a tracking link. Standard Shipping allows real-time tracking, so you can follow your package every step of the way.
Do you offer expedited shipping?
If you need your gear faster for a race or event, contact our support team at [email protected], and we’ll try to accommodate your request.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be in original condition. If anything isn’t right, contact us for a hassle-free return or exchange.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the process to ensure a smooth experience.
Payment Methods
What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is protected, so you can shop with confidence.
Is my payment information secure?
Yes, we use trusted payment gateways to ensure your data is safe. We don’t store sensitive information on our servers.
Account & Orders
How do I check my order status?
After placing an order, you’ll receive a confirmation email with details. Once shipped, use the tracking link provided to monitor delivery. For any issues, email us at [email protected].
Can I modify or cancel my order?
Orders are processed quickly, so contact us immediately if you need changes. We’ll do our best to assist before dispatch.
General Inquiries
Where is Swimmer Store based?
We’re located in Queanbeyan, Australia, at 118 Badgery Road, QUEANBEYAN DC, AU 2620. However, we serve swimmers worldwide with passion and expertise.
Do you ship to my country?
We ship globally, except to Asia and select remote areas. If you’re unsure about your location, email us for clarification.
How can I contact customer service?
Reach out via email at [email protected]. Our team of aquatic enthusiasts is here to help with any questions about products, shipping, or returns.
Need More Help? We’re dedicated to making your swim journey smooth and enjoyable. Email us at [email protected] for personalized assistance. Dive in with confidence at Swimmer Store—where performance meets style!