At Swimmer Store, we want you to be completely satisfied with your swim gear purchase. If you’re not happy with your order, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges for eligible items within 15 days of receiving your order.
Important Conditions:
- Items must be unused, unworn, and in original condition with tags attached
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
- Ear Plugs & Ear Bands (hygiene products)
- Chlorine Resistant Training Swimwear (specialized performance gear)
Please choose these items carefully as we cannot accept returns for hygiene and safety reasons.
Return & Exchange Process
- Contact Us First: Email us at [email protected] within 15 days of receiving your order
- Complete the Form: Use our return request template below
- Wait for Approval: We’ll respond within 2 business days with return instructions
- Ship Items Back: Send the items to our returns address (provided upon approval)
- Processing: Allow 5-7 business days for processing once we receive your return
Refund Information
Refund Processing Time: 5-7 business days after we receive and inspect your return
Refund Method: Refunds will be issued to your original payment method:
- Visa, MasterCard, JCB: 5-7 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Exchange Process
Exchanges are subject to product availability. If the item you want is unavailable, we’ll process a refund instead.
Exchange shipping is free for customers in eligible regions (excluding Asia and select remote areas).
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body Template:
Dear Swimmer Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date of order]
Item(s) to Return/Exchange: [Product name(s) and quantity]
Reason for Return/Exchange: [Please specify – size issue, damaged item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specific product and size)]
Contact Information: [Your full name and phone number]
Thank you for your assistance.
Best regards,
[Your Name]Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.
Need Help?
Our team of aquatic enthusiasts is here to assist you!
Email: [email protected]
Address: 118 Badgery Road, QUEANBEYAN DC, AU 2620
Response Time: We typically respond within 1-2 business days
Thank you for choosing Swimmer Store – where performance meets style and customer satisfaction!