Shipping Information

Order Processing Time

All orders are processed within 1-2 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after dispatch DHL or FedEx
Free Shipping FREE (Orders over $50) 15-25 business days after dispatch EMS
Please Note: We ship globally, excluding Asia and select remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

At Swimmer Store, we’re committed to ensuring you’re completely satisfied with your swim gear. If you’re not happy with your purchase, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges for eligible items within 15 days of receiving your order.

Important Conditions

  • Items must be unused, unworn, and in original condition
  • All original tags must be attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

  • Ear Plugs & Ear Bands (hygiene products)
  • Chlorine Resistant Training Swimwear (specialized performance gear)

Please choose these items carefully as we cannot accept returns for hygiene and safety reasons.

Return & Exchange Process

  1. Contact Us First: Email us at [email protected] within 15 days of receiving your order
  2. Complete the Form: Use our return request template below
  3. Wait for Approval: We’ll respond within 2 business days with return instructions
  4. Ship Items Back: Send the items to our returns address (provided upon approval)
  5. Processing: Allow 5-7 business days for processing once we receive your return

Refund Information

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB: 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account
Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Exchange Process

Exchanges are subject to product availability. If the item you want is unavailable, we’ll process a refund instead.

Exchange shipping is free for customers in eligible regions (excluding Asia and select remote areas).

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body Template:

Dear Swimmer Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Order Date: [Date of order]
Item(s) to Return/Exchange: [Product name(s) and quantity]
Reason for Return/Exchange: [Please specify - size issue, damaged item, wrong item received, etc.]
Preferred Resolution: [Refund / Exchange for (specific product and size)]
Contact Information: [Your full name and phone number]

Thank you for your assistance.

Best regards,
[Your Name]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no extra cost.

Need Help?

Our team of aquatic enthusiasts is here to assist you!

Email: [email protected]

Address: 118 Badgery Road, QUEANBEYAN DC, AU 2620

Response Time: We typically respond within 1-2 business days

Thank you for choosing Swimmer Store – where performance meets style and customer satisfaction!